Shipping Policy

🚚 Shipping Policy

Thank you for shopping with [PrimeAura]!
We aim to deliver your orders quickly and safely to your doorstep. Please read our shipping terms carefully.

📦 Order Processing

All orders are processed within 1–3 business days after successful payment confirmation.
Orders are not shipped or delivered on Sundays or public holidays.
In case of high demand or stock issues, processing may take up to 5 days, and customers will be informed via email/SMS.

🕒 Estimated Delivery Time

Location	Estimated Delivery Time
Metro Cities	3–6 business days
Non-Metro Cities	5–10 business days
Remote Areas	7–12 business days

Delivery times are estimates and may vary depending on your location, courier performance, and unforeseen delays.

💰 Shipping Charges

We offer Free Shipping on most prepaid and COD orders.
In some cases, a nominal shipping charge may apply based on order value or location (displayed at checkout).

💳 Cash on Delivery (COD)

COD is available on most products.
To avoid fake orders, we may call or WhatsApp you for confirmation before dispatch.
Unconfirmed COD orders may be canceled automatically.

🔁 RTO (Return to Origin)

If the customer is unavailable or refuses delivery, the product will be returned to origin.
Re-shipping charges may apply if you request the item again.

📦 Tracking Orders

Once your order is shipped, you’ll receive an SMS/email with a tracking ID.
You can track your shipment using the link provided or from our Track Order page.

⚠️ Delays & Issues

We are not responsible for delays caused by:

Incorrect or incomplete shipping address
Courier service disruptions
Unreachable contact numbers

We always work closely with courier partners to ensure your order reaches you as fast as possible.

📞 Need Help?

For shipping-related queries, contact our support team:
📩 Email: rs16634786@gmail.com
📞 WhatsApp/Call: +91 7718088607