Return Policy

🔁 Return & Refund Policy

Thank you for shopping with [PrimeAura]!
We want you to love your purchase, but if there’s any issue, we’re here to help. Please read our return and refund terms below carefully.

🧾 Eligibility for Returns

We accept returns only if:

The product received is damaged, defective, or wrong item.
You contact us within 48 hours of delivery with clear photo/video proof.
The item is unused, in original packaging, and all tags are intact.

❌ Non-Returnable Items

We do not accept returns for:

Used or opened products
Hygiene-related or consumable items (e.g., sprays, oils, personal care products)
Orders returned due to customer unavailability or refusal to accept delivery (RTO)

📦 Return Process

Email us at rs16634786@gmail.com or WhatsApp at +91 7718088607 within 48 hours of delivery.
Share your order ID, reason for return, and photos/videos of the issue.
Once approved, our team will arrange pickup or guide you to return the item to our warehouse.
After inspection, refund/replacement will be processed.

💰 Refund Policy

Refunds are initiated within 7–10 business days after the returned product passes quality check.
Prepaid refunds go to the original payment method.
COD refunds are made via UPI or bank transfer.
Shipping charges (if any) are non-refundable.

🔄 Replacement Option

If the product is available in stock, we can offer a replacement instead of refund (customer choice).

⚠️ Important Notes

Returns without prior approval will not be accepted.
Please ensure the correct shipping address and contact number during checkout to avoid RTO issues.
Products damaged due to customer mishandling are not eligible for replacement/refund.

📞 Contact Us

If you have any questions about returns or refunds:
📩 Email: rs16634786@gmail.com
📞 WhatsApp/Call: +91 7718088607